Description
We have an exciting opportunity for experienced multilingual Customer Service Advisors to join #theAteam in our state of the art contact centre in Motherwell. If you are fluent in either French, Spanish, German, Polish, Dutch or Italian, as well as English, then we want to hear from you!
As a Customer Service Advisor with Ascensos, you will work in a fully supported environment where you can demonstrate your commitment to providing outstanding customer support and assistance.
Customer Service Advisors should have great interpersonal skills and strong analytical skills as they will be expected to deal with a range of customer queries via both phone and email. As a Customer Service Advisor, you would be expected to be a good team player that enjoys a creative and hardworking office environment.
The Role
As a Customer Service Advisor, you will be the first point of contact with customers and your main duties will include, but are not restricted to:
• Providing first class customer service via voice, email or live chat
• Ensuring all communication via phone or email are handled professionally and promptly
• Recording details of customer comments on the database provided, leaving clear notes.
• Demonstrating strong product knowledge to ensure all customer queries are answered.
• Building rapport with customers and providing exceptional service
• Achieving the key targets set
• Adhering to quality standards and ensure consistency in all interactions
You
To be successful in this role, you must be able to demonstrate:
• Fluency in English and either French, Spanish, German, Polish, Dutch or Italian
• Previous Customer Service/Contact Centre experience
• Excellent copywriting skills with an attention to grammar
• Ability to build rapport and communicate in a helpful way
• Keyboard/Computing skills
• Ability to research well and quickly
• Analytical and fantastic questioning skills
• Ability to work as part of a team
• Enthusiasm and Passion
ASCENSOS:
• Great location: 3 minute walk from Airbles Train Station
• Free Car Parking Facilities
• Onsite training and ongoing development
• Subsidised on-site canteen
• Concierge Service offering dry cleaning, postage service, car valeting, MOTs and repairs
• Eventful social calendar with many charity fun days and activities to get involved with
NOW YOU’RE TALKING!
If you are interested in this role and your experience matches these requirements, then email us a cover letter and cv